The ability to disable the ratings and recommendations feature on a Facebook page removes the public’s capacity to post star ratings and written feedback. Disabling this feature eliminates a source of direct, publicly visible commentary regarding the business or organization represented by the page.
Removing publicly displayed feedback can be beneficial in situations where a business is undergoing significant operational changes, addressing negative publicity, or strategically recalibrating its online presence. Historically, businesses have managed online reputations through a variety of means, including direct engagement with reviewers. Disabling the feature offers an alternative approach by temporarily or permanently curtailing the flow of new reviews.
