The inability to transmit communications through the platform’s built-in messaging system presents a significant impediment to successful transactions. For example, a buyer attempting to inquire about product specifications or arrange a meeting with a seller might find their messages undelivered, effectively halting the purchasing process.
This disruption impacts user experience, hindering the speed and efficiency of online commerce. Historically, direct and reliable communication has been a cornerstone of successful marketplaces. When message functionality fails, it erodes trust and discourages users from actively participating in buying or selling goods.